Portugal Portugal Valongo Municipality Internet Shopping and Consumers Assurances (Compra...

« Valongo Municipality » takes part in the European Local Democracy Week - a paneuropean event coordinated by the Congress of Local and Regional Authorities of the Council of Europe - as « Partner city »

Internet Shopping and Consumers Assurances (Compra de bens e serviços de consumo)

Cultural Forum of Ermesinde, Ermesinde
From 24/10/2019 to 24/10/2019
This activity was designed to the general public who chooses to purchase goods and services through internet. As this process differs from the on-site buying process, and therefore there is a profound difference in the channels that one can make a complaint or solve any pending questions with delivery, payment and refund, this activity enlightened the citizens about their responsibilities, duties and rights in this context. Furthermore, there were presented with the alternatives to possible disputes, lawsuits or conflicts, and what to do in those situations.